Privacy Policy

1. Introduction

Clear Watch Security Limited takes data protection very seriously. We are committed to protecting your personal information and privacy. This Privacy Policy explains how we collect, use, store, share and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal information means any information that identifies you as an individual, such as your name, address, date of birth, email address or contact details.

2. How We Collect Personal Information

We collect and process your personal data in a variety of ways:

Information you provide to us

When you fill in forms on our website, request a quote, contact us by phone or email, or purchase security services from us.

You may also provide information about others — for example, your emergency contact or next of kin. If you do so, you must have permission from that person to share their information with us.

Information we collect automatically

When you use our website, we may collect usage data, advertising interaction, log data, device details, IP addresses, and cookie data to help us improve our site and services. This data is processed anonymously for analysis.

Information we receive from others

We may receive information from third parties you have authorised (for example, your bank) or public authorities when required by law.

3. What Personal Information We Collect

Depending on your relationship with us, we may collect:

• Contact details (name, address, telephone number, email).
• Employment information (job title, occupational data).
• Emergency contact or next of kin details.
• Financial details (direct debit mandates, payment card info).
• CCTV footage or images as part of our security services.
• Cookies and analytics data for website usage (see Cookie section below).

4. How We Use Your Personal Information

We use your data to:

• Provide and manage our security services.
• Identify you and manage your account or contract.
• Communicate with you about your services or enquiries.
• Send important updates about our policies or services.
• Carry out research, statistics and website analysis.
• Provide marketing information where you have consented.
• Customise our website content to your preferences.
• Comply with legal and regulatory obligations.
• Resolve complaints and handle data requests or corrections.
• Improve quality, training and manage risk.
• Monitor and record calls or emails for training, quality and compliance.

5. Our Legal Basis for Processing

We process personal data on one or more of these legal grounds:

• Contract: To fulfil our contractual obligations or to take steps before entering a contract.
• Consent: With your consent for specific purposes (e.g. marketing). You can withdraw consent at any time.
• Legal Compliance: To comply with legal or regulatory requirements.
• Legitimate Interests: For operational needs such as service improvement, security, or fraud prevention — balanced with your rights and freedoms.

6. Sharing Your Information

We may share your personal data with:

• Authorised Clear Watch Security staff and approved contractors.
• Professional advisers (accountants, auditors, lawyers).
• IT support, data hosting and cloud service providers.
• Service partners who help us deliver security services.
• Law enforcement or regulators when legally required.

7. International Transfers

Where needed, we may transfer data outside the UK/EEA. If so, we take steps to ensure the same level of protection through contractual safeguards and, where possible, data minimisation and anonymisation.

8. How We Protect Your Data

We have robust security measures in place to prevent unauthorised access, loss or misuse of personal data. This includes:

• Limiting access to data on a need-to-know basis.
• Enforcing confidentiality obligations.
• Secure premises and IT environment.
• Firewalls, encryption, and regular security monitoring.
• Incident response plans for any suspected breach.

9. How Long We Keep Data

We keep your personal information only as long as necessary for the purpose for which it was collected, or as required by law. When no longer needed, we securely delete or anonymise the data.

10. Cookies

Our website uses cookies and web beacons to enhance user experience and gather analytics. You can manage cookies in your browser settings. Blocking cookies may affect site functionality. For more details, see our full Cookie Policy.

11. Your Rights

You have rights under the UK GDPR to:

• Access your personal information.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data in certain circumstances.
• Object to or restrict processing in certain circumstances.
• Request transfer of your data to another provider.
• Object to direct marketing.
• Lodge a complaint with the ICO if you are unhappy with how we handle your data.

12. How to Complain

We hope to resolve any query promptly. You also have the right to complain to the UK Information Commissioner’s Office (ICO):

13. Updates to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via our website or by direct notification. We encourage you to review this page regularly.

14. How to Contact Us

If you have any questions or requests relating to this Privacy Policy or your personal data, please contact: