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Live app · Human managed · Response ready

When your team clocks off, we take over.

The live Remote Concierge app manages guest questions, access problems, property issues and urgent escalation when your own team is unavailable. Property-specific digital help is backed by a UK-based human and agreed physical security response where it is genuinely needed.

Try the live experience → Book a live demo
No app download required Configured around your property One auditable incident record
RCIllustrative Operations View
App live
Guest cannot access apartment York · Identity check complete AI assist
Noise complaint escalated Manchester · Operative engaged Human
Security attendance requested Oldham · Mobile unit responding Response
Heating reset instructions issued Leeds · Guest confirming outcome Resolving
Service status Live
Support model AI + human

Illustrative actions

Guest identity verified against booking
On-call manager threshold reached
Officer ETA added to incident log
01 · First line AI self-service Instant answers to routine, property-specific questions.
02 · Judgement UK human support Reassurance, decisions and context when automation is not enough.
03 · Coordination Client or contractor escalation The right person contacted against agreed thresholds.
04 · On site Physical response A trained officer where attendance is included and required.
Concierge team using a smartphone and reception system
The reception may be empty. The service does not have to stop. Remote Concierge gives people a clear route to help without requiring a person to sit at every desk overnight.

Not another property-management platform

We manage what happens when your team is unavailable.

Remote Concierge does not take over bookings, tenancies, long-term maintenance or daytime property management. It takes responsibility for the immediate out-of-hours moment: understand the issue, help the person, protect the property and involve the right people.

Clear Watch becomes the calm, accountable layer between “something has happened” and “the right action has been completed”.
Fewer overnight interruptions for managers
One consistent answer across every property
Better experience for guests and residents
Documented action instead of scattered messages

Live app · Illustrative service scenarios

Choose an issue. Watch what happens next.

Use the live interface demonstration to see how the service routes different issues. These representative scenarios show the operating model: routine questions may end with AI, judgement moves to a person and a genuine security concern can move to the agreed response route.

Leo Property Support Online now
23:48
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Control Room Case View RC-1048 · Access
Property Aparthotel · Manchester
Person Verified guest
Current route AI assisted
Desired outcome Restore secure access

One service, four levels of action

Technology handles the repeatable. People handle the important.

Every enquiry starts at the lightest sensible level and moves only when the situation demands it. This keeps the experience quick without leaving a guest or resident trapped in an automated loop.

Level 01

AI-led self-service

Leo answers property-specific questions, shares approved instructions and gathers the facts needed for the next step.

Routine assistance
Level 02

UK human control

An operative takes over with the conversation history, property playbook and authority to make the agreed decisions.

Judgement and reassurance
Level 03

Escalation and coordination

The correct manager, approved contractor, emergency service or monitoring provider is engaged against clear thresholds.

The right people, not everyone
Level 04

Physical security response

Where included and available, a trained officer attends for access, reassurance, welfare, security checks or site protection.

When physical action is needed

Configured for the property, not forced into a template

Different sectors. Different nights. One accountable service.

Choose a sector to see how the people, issues and escalation rules change.

Serviced apartments & aparthotels

A front desk experience without an overnight front desk.

Guests get one clear route for help from late arrival to overnight property issues, while your daytime team receives a complete handover rather than a string of missed calls.

End-user experience Fast help through QR, web assistant or phone
Buyer outcome Fewer duty-manager calls and a protected guest experience

A deliberately clear boundary

We support your operation. We do not replace it.

The safest and most commercially useful service is one where responsibility is understood before a problem occurs.

Clear Watch manages

  • First-line out-of-hours contact and reassurance
  • Approved property information and routine questions
  • Access troubleshooting and identity checks
  • Issue triage, severity assessment and case creation
  • Noise, antisocial behaviour and safety escalation
  • Approved contractor, client and emergency escalation
  • Physical security response where arranged
  • Incident records and morning handover

Your team retains

  • Daytime property and facilities management
  • Booking, tenancy and occupancy decisions
  • Refunds, compensation and commercial decisions
  • Long-term repair planning and supplier procurement
  • Property policies, house rules and authority levels
  • Resident, guest or tenant relationship ownership
  • Final approval for exceptional expenditure
  • Changes to permanent access permissions
The result is not “outsourced property management”. It is a controlled bridge between your operating hours, your people and the issues that cannot simply wait until morning.
Portfolio Operations · Illustrative view Tonight 7 days
Interactions Logged
Remote outcomes Tracked
Escalated cases Visible
Live cases Online
Access · Resolved
Noise · Human review
Heating · Advice issued

Technology with an accountable team behind it

Every conversation becomes a managed case.

The technology is there to create speed, consistency and visibility. It is not there to hide the service behind a chatbot.

One conversation history AI and human operatives see the context, so the end user does not need to start again at every handoff.
Property-specific knowledge Instructions, access rules, FAQs, contractors and escalation thresholds are configured for each site.
Reporting buyers can use See issue types, timestamps, actions, outcomes and recurring operational pressure across the portfolio.
Integration where it adds value Channels, booking data, access tools and property systems can be connected where supported and agreed.

The service is built before it goes live

Your property becomes a working playbook.

Good out-of-hours support depends on what the operative knows and what they are authorised to do. Onboarding turns your property knowledge into clear, usable decisions.

Book a live demonstration →

Map the property and the night-time journey

We identify who may contact us, how they make contact, the common issues and the points where the experience currently breaks down.

Guest journey Resident journey Operating hours

Build the knowledge base

Approved answers, directions, access guidance, parking, Wi-Fi, utilities, building information and property rules are turned into usable support content.

FAQs Access rules Brand tone

Agree thresholds and authority

We document what can be resolved, what needs a human, when a manager is disturbed, when a contractor is called and what qualifies for emergency or security response.

Escalation matrix Spend limits Safeguarding

Test real scenarios before launch

Access failures, noise, maintenance, welfare and urgent incidents are walked through with your team. Only then is the service released to end users.

Scenario test Handover Pilot review

Build your coverage

See the shape of service your property may need.

This produces an indicative configuration, not an automated quotation. The final service is based on your risks, systems, call volumes and operating model.

Indicative service configuration Ready
Recommended starting point

Managed Night Cover

A property-specific assistant with UK human control and a documented escalation route across every night.

Request this configuration →

Built from real concierge and out-of-hours experience

A live service backed by people who already understand property operations.

Clear Watch has supported hospitality and property clients with concierge, out-of-hours contact and physical response. The live app turns that operating experience into a clearer digital route for guests, residents and client teams.

The Lawrance Luxury Aparthotel
PREMIER SUITES Serviced accommodation
Private Airbnb Host Short-stay accommodation

Customer names are shown as evidence of Clear Watch concierge or out-of-hours service experience, not as testimonials or endorsements. Service scope varies by property.

Established in 2008 Clear Watch brings established security and property-support experience to the service.
UK-based human support People provide reassurance, judgement and escalation when automation is not enough.
Response where contracted Physical attendance can be included where coverage and the response procedure are agreed.

Questions buyers ask before the demo

Clear answers about where the service fits.

Remote Concierge is configured around the property. These answers explain the operating model before we discuss the detail.

No. Clear Watch learns the property, follows agreed playbooks, resolves routine enquiries, triages incidents, coordinates approved contacts and contractors, records every action and can arrange physical response where included.

No. AI provides fast first-line assistance for routine questions and gathers useful context. A UK-based operative takes over when judgement, reassurance, escalation or physical response may be needed.

The contact route can include a QR code or web assistant, phone and other agreed messaging channels. The right combination depends on the property, its systems and the people using it.

Typical issues include late check-in, access and lockouts, parking, Wi-Fi, heating and hot water, noise complaints, antisocial behaviour, maintenance faults, contractor access, safety concerns and urgent escalation.

Attendance is used when remote action is not enough and the agreed playbook calls for a physical response. Examples may include access assistance, a security concern, welfare reassurance, a site check or temporary protection. Coverage must be agreed before launch.

Remote support can be provided across the UK. Physical attendance depends on local Clear Watch coverage or another response arrangement agreed for that property.

The service is designed to work around the tools and information you already use. Booking data, access systems, messaging channels and property platforms can be connected where supported. Integrations are confirmed during design rather than assumed.

See your own night-time operation mapped out

Book a Remote Concierge working session.

Bring one property, one difficult out-of-hours scenario and your current escalation process. We will show how the service would manage it from first contact to final report.

No generic software presentation
Your property and real issues used in the discussion
Clear boundary between AI, human and physical response
Practical service configuration after the session
Or call 0161 628 9169