Remote Concierge
A warm welcome 24/7
From our Manchester Hub, trained concierge operatives handle all out-of-hours enquiries in real time. A cost-effective solution trusted by both premium residential and commercial clients.
Whether it’s a late-night delivery, a guest needing access, or an alarm that requires action, our remote concierge team acts as your first line of response — professionally handling every call, resolving issues on your behalf, and escalating instantly when on-site support is required.
It’s the reliability of a staffed reception, without the cost or limitations of being tied to a single location.
We handle 90% of inquiries remotely, and for the remaining 10%, we guarantee an on-site visit. No exceptions
How the service works
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1
Assist
Every incoming call, alert or request is answered by a trained, UK-based concierge operative, acting as the first point of contact for your residents, guests or contractors.
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2
Resolve
Where possible, the issue is resolved remotely in real time using predefined protocols, access systems and building information.
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3
Despatch (If Required)
If physical attendance is needed, our local mobile response team is immediately dispatched to site, ensuring rapid resolution and complete peace of mind.
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4
Report
You receive a clear record of the incident and the actions taken, so you’re always kept in the loop.
Provide every visitor, resident or contractor with the attention they deserve, with a Remote Concierge service that enhances their experience and protects your reputation.
Improve Efficiency
Manage all out-of-hours operations in a single stroke, so nothing’s left unanswered.
Clear Savings
You’ll save up to 70% compared to traditional, on-site front of house services.
Personal audio communication
A voice on the phone can offer a lot of assurance - and maintains your service reputation.
A Combined Physical Deterrent
Breath easily, knowing that our professionals are equipped to deal with anything.
Why Clients Choose Remote Concierge...
24/7 Coverage without Full-Time Staffing
Keep your premises supported around the clock — even when reception or site management aren’t onsite.
Cost-Effective, No Compromise on Quality
Save up to 70% compared to traditional manned front-of-house services, while still providing a professional first point of contact.
Real-Time Response to Calls, Visitors & Incidents
Every request is handled immediately by trained operatives — no voicemail, no “we’ll call you back”.
Professional Dispatch When Action Is Needed
If an issue requires onsite attendance, our licensed response officers are deployed straight away.
Bespoke Protocols Tailored to Your Site
All instructions, escalation steps and communication are set to match your building, brand and policies.
Scale the Service Around Your Exact Requirements
In addition to Remote Concierge, Clear Watch can support your premises with:
• Routine welfare & safety check-ins
• Appointment and access management
• Full facilities oversight, 365 days a year
• Mobile patrols and rapid response
• Complete security packages tailored to your building
Remote concierge can also be combined with our front-of-house professionals or on-site officers — giving you a seamless hybrid solution when required.
What are our clients saying about us?
Total trust, flexibility and integration - it’s paying off for the businesses that’ve used us. Read about their experiences below...
Add even more peace of mind to your package
We’re SIA-approved contractors, so you know we have the skills and commitment to the latest compliance standards. But Clear Watch go beyond the norm for corporate security. Our rapid resolution times – supported by our own technology – are a level apart from what you may expect, or have been used to elsewhere.
Your remote concierge service can do the following for security, if desired: