Seize every chance to impress with our outsourced support services for calls, assistance, a physical response, and beyond, provided by trained operatives. We stand out from the rest by offering dedicated personnel and a total solution.
We can resolve 90% of inquiries remotely. For the remaining 10%, we guarantee an in-person visit to your site. No exceptions.
How the service works
We take all inbound calls and emails. Our concierges are trained in high-class customer service.
Remotely, there’s so much we can do… Like checking guests in, caring for late arrivals, replying to questions and handling incidents.
If there’s an emergency or suspicious activity, we’ll head straight to the premises - and liaise with police, ambulance or fire and rescue services.
Then it’s time to catalogue everything we’ve seen, heard or managed. We’ll prepare a full report in just 24 hours.
Give your customers and guests the attention they deserve. prioritise your offering with our Remote Concierge Service.
Manage all out-of-hours operations in a single stroke, so nothing’s left unanswered.
You’ll save up to 70% compared to traditional, on-site front of house services.
Personal audio communication
A voice on the phone can offer a lot of assurance - and maintains your service reputation.
A Combined Physical Deterrent
Breath easily, knowing that our professionals are equipped to deal with anything.
We’re available whenever you - and your clients - need us
A dedicated account manager will be your primary contact, and ensure you have exactly what you’re looking for. Keen to get started?
Total trust, flexibility and integration - it’s paying off for the businesses that’ve used us. Read about their experiences below...
``We have been using Clear Watch for over 5 years now. They handle all out of hours calls. Should there be a need for assistance for our guests, Clear Watch sends out a response team. They are not just a call answering service, they provide a full bespoke package which includes call handling and concierge. Using their call handling services has given our staff a peace of mind knowing we don’t have to handle any out of hours calls.``
Lesell JohnsonGeneral Manager
``Our luxury apartments are based over York and Harrogate. As we don’t operate a 24 hour reception we rely on an out of hours service. This is provided by Clear Watch Security. They are essentially our very own remote concierge. They handle all out of hours requests and provide security cover over all our locations.``
Charlotte DackManager - The Lawrance
Since 2016, we have relied on Clear Watch Security for their services. They supply us with concierge officers at our various locations and promptly address any ad-hoc requirements. Their management team is highly proactive, promptly resolving any issues that may arise. Their consistent exceptional service has been invaluable to us.
JaniceService Manager - Housing 21
Add even more peace of mind to your package
We’re SIA-approved contractors, so you know we have the skills and commitment to the latest compliance standards. But Clear Watch go beyond the norm for corporate security. Our rapid resolution times – supported by our own technology – are a level apart from what you may expect, or have been used to elsewhere.
Your remote concierge service can do the following for security, if desired: