Security for Airbnb & short-term rentals.
Short-term lets bring a stream of guests you have never met through your property — usually when you are nowhere near. Our Remote Concierge app, backed by real response, protects your property, your neighbours and your reviews.
The challenge
A property full of guests you have never met
Short-term letting is a great business — until a booking turns into a party, twice as many people arrive as were booked in, or the neighbours are on the phone at 1am. With no one on site, a small problem can become a damaged property, a bad review and a strained relationship with the people next door.
You cannot be at every property, every night. That is exactly the gap our Remote Concierge is built to cover.
How we protect a short-term let
Remote Concierge, with real response behind it
The app keeps an eye on things and looks after guests — and when something needs a person, we have people.
Our Remote Concierge app
Guests get a single, monitored point of contact for check-in and questions — so problems are spotted early, without staffing the property.
Parties & overcrowding
If more people arrive than the booking, or a gathering starts to build, we can step in and help bring it back under control — agreed per property.
Response when it counts
Keyholding and mobile response mean someone can attend the property when it matters, backed by our team.
Protecting your reviews
A calm, professional point of contact keeps guests looked after and issues handled quietly — protecting your ratings and your neighbours.
The wider service
Services that fit short-term rentals
Remote Concierge does the day-to-day; these sit behind it for when a property needs more.
Remote Concierge
App-based guest support and a monitored point of contact, without staffing the property.
Learn moreKeyholding & Alarm Response
We hold keys and respond to activations so issues at the property are dealt with.
Learn moreMobile Patrols
A visible drive-by presence and response to a property when something needs attention.
Learn moreConcierge Security
On-site concierge cover for larger or higher-risk lets when it is needed.
Learn moreLock & Unlock
Managed access between bookings and secure handling of the property.
Learn moreCCTV Towers
Deployable CCTV for communal areas and entrances where appropriate and agreed.
Learn moreWhy Clear Watch
Cover for your property, even when you are miles away
App plus real people
Remote monitoring through the app, backed by keyholding and officers who can attend.
Directly employed
Vetted, SIA-licensed officers on our own books — not a gig arrangement.
Accredited & scoped
SIA Approved Contractor for Guarding and Keyholding, with cover agreed to your property.
Property-specific
Check-in, escalation and response set up around how your let actually runs.
Good to know
Short-term rental security FAQs
The Remote Concierge app helps us spot it early. If numbers exceed the booking or a gathering starts to build, we can step in and help bring it back in line, and arrange a response to the property where needed. What we do is agreed with you per property.
It is primarily remote through our Remote Concierge app, backed by keyholding and mobile response so a person can attend the property when it is needed. On-site concierge can be added for larger or higher-risk lets.
Guests get an app-based point of contact for check-in and support. Issues are monitored and escalated to our team, with the exact check-in, escalation and response set up around how your property runs.
Yes. A responsive, professional point of contact keeps guests supported and handles problems quickly and quietly — which protects your ratings and your relationship with neighbours.
Letting a short-term rental?
Protect the property, your guests and your reviews. Tell us how your lets run and we will set up the right cover.
Book a security review