Security for serviced accommodation & aparthotels.
Guests arrive at all hours and expect to get in without a hitch — but few serviced properties run a 24/7 front desk. Clear Watch covers the gap with managed key access, Remote Concierge and real out-of-hours response.
The challenge
The 1am arrival, and no one on the door
Serviced accommodation and aparthotels give guests hotel-style flexibility without hotel-style staffing. That's efficient — until a guest lands late, a key doesn't work, someone's locked out, or an issue kicks off in the early hours and there's no reception to turn to.
Cover the arrivals, the keys and the out-of-hours moments, and the rest of the operation runs smoothly.
How we keep an aparthotel running
Smooth arrivals, managed keys, real response
The moments that make or break a guest's stay tend to happen when your team has gone home. That's the bit we cover.
Late & out-of-hours check-ins
Guests arriving at 1am shouldn't be left at the door. We handle late and out-of-hours check-ins so arrivals are smooth whatever the time.
Managed key access
Secure key handover and key-safe management across multiple units, so the right guest gets the right key without a member of your team on site.
Remote Concierge, around the clock
Guests get an app-based point of contact for check-in, access and questions — a front desk without the front desk.
Response for lockouts & issues
Keyholding and mobile response mean lockouts, alarms and after-hours problems are dealt with by a real person.
The wider service
Services that fit serviced accommodation
Remote Concierge and keyholding do the day-to-day; these sit behind them for busier sites and peak periods.
Remote Concierge
App-based guest support and a monitored point of contact around the clock, without a full front desk.
Learn moreConcierge Security
On-site front-of-house and concierge cover for busier properties and peak periods.
Learn moreKeyholding & Alarm Response
We hold keys and respond to lockouts, alarms and out-of-hours issues.
Learn moreLock & Unlock
Managed opening, securing and key handover across your units.
Learn moreMobile Patrols
A visible presence and response to the building when something needs attention.
Learn moreCCTV Towers
Deployable CCTV for entrances and communal areas where agreed.
Learn moreWhy Clear Watch
A front desk, without the front desk
Around the clock
Cover for arrivals and issues at any hour, through the app and real response.
Directly employed
Vetted, SIA-licensed officers on our own books — not a gig arrangement.
Accredited & scoped
SIA Approved Contractor for Guarding and Keyholding, with cover agreed to your property.
Property-specific
Check-in, key access and escalation set up around how your building runs.
Good to know
Serviced accommodation security FAQs
Through a mix of Remote Concierge support, managed key access and keyholding, we make sure guests arriving late or out of hours can get in smoothly — without your team needing to be on site. The exact set-up is agreed per property.
We manage secure key handover and key-safe access across your units, so the right guest gets the right key at the right time, with a clear record of access.
Yes. Our Remote Concierge gives guests an app-based point of contact for check-in, access and questions at any hour, escalated to our team where it's needed.
Keyholding and mobile response mean a real person can attend for lockouts, alarms and after-hours issues. Response is agreed with you per property.
Running serviced accommodation or an aparthotel?
Cover your arrivals, your keys and your out-of-hours moments. Tell us how your property runs and we'll set up the right support.
Book a security review