Intruder alarms, CCTV and fire systems, monitored around the clock — and when something happens, it is our officer who attends. One contract covers the monitoring and the response, so there is never a question about who is dealing with it.
The gap most businesses do not notice
Most monitoring contracts end at the phone call. The signal is received, somebody rings a list of numbers, and then it is your manager getting dressed at two in the morning — or nobody at all until the building opens.
We closed that gap by putting both halves on one contract. The systems are monitored around the clock, and when an activation needs attention, a Clear Watch officer is already on the way.
What we monitor
We monitor the equipment you already have, or the equipment your installer fits. Clear Watch does not install or maintain alarm, CCTV or fire systems — we monitor them and we respond to them.
Your intruder alarm signals are received and handled around the clock. Activations are actioned against the escalation plan agreed for your site, so a confirmed break-in and a faulty contact are not treated the same way.
Cameras you already own on your own premises can be brought into monitoring, so a detection is looked at by a person rather than recorded for somebody to find in the morning. Where the system supports it, a live audio warning can be issued on site.
Hiring a camera rather than monitoring your own? CCTV towers and mobile CCTV for hire.
Fire signals are received and escalated on their own route, separately from intruder activations, because the people who need to know are different and the timing matters more.
Monitoring only. Your fire system must be installed and maintained by a competent fire contractor.
From signal to site
Six steps, and Clear Watch is accountable for the whole chain. Here is exactly where each part sits, so you know what you are buying.
A detector, camera or fire device on your premises triggers and sends a signal.
The signal arrives at the alarm receiving centre that handles Clear Watch monitoring, 24 hours a day.
The activation is checked against your site profile so that genuine events and known faults are separated before anyone is sent.
The activation comes to the Clear Watch control team with your site instructions, keys and escalation contacts already on file.
A local SIA-licensed officer attends in a marked vehicle, assesses the site from outside before entering, and deals with what they find.
The premises are re-secured and reset where authorised, and an electronic report is issued with the outcome and any evidence.
Why it matters who owns the chain
Split the chain across two suppliers and every incident has a seam in it. The alarm company says the signal went out. The guarding company says it never came in. You are the one holding both invoices and neither answer.
On a Clear Watch contract there is no seam. The monitoring and the response are ours, the site instructions are one document, and if something is missed it is our name on it.
What comes with it
We visit, look at what you have, and agree the escalation plan before anything is connected. Nothing is assumed from a phone call.
Where we hold keys for you, they are kept in access-controlled storage against a unique reference, issued and returned under a controlled procedure.
Every attendance produces an electronic report with times, findings and evidence — the record your insurer or head office will ask for.
Recurring faults are logged and reported back to you, so a nuisance detector gets fixed rather than quietly ignored.
Monitoring sits alongside mobile patrols, lock and unlock visits and vacant property inspections on the same contract.
New staff, new contacts, a unit taken out of use — tell us once and the instructions are updated across monitoring and response together.
Standards
Clear Watch monitoring is handled at an NSI Gold approved alarm receiving centre in the United Kingdom, connected to the ECHO network for the transmission of confirmed activations to the emergency services. Clear Watch itself holds SIA Approved Contractor status for Keyholding and Security Guarding.
Police response depends on a Unique Reference Number issued for your installation and on the activation being confirmed. We will tell you at survey whether your system qualifies and what would be needed if it does not.
Where it fits
Monitoring earns its money in the hours nobody is there. These are the sites we are asked about most.
Monitoring questions answered
If your setup is more involved — several sites, an existing contract with time to run, or equipment of uncertain age — tell us and we will give you a straight answer on what can and cannot be taken on.
Usually not. Most systems in reasonable order can be connected as they are. We check what you have at the survey and tell you honestly if something is too old or too unreliable to monitor properly, rather than connecting it and sending you the bill for the false alarms.
No. We monitor and we respond. Installation and maintenance stay with your alarm, CCTV or fire contractor, and we are happy to work alongside them. If you do not have one, we can point you toward installers in the area.
A Clear Watch officer, in a marked Clear Watch vehicle. The response is not subcontracted. That is the main difference between this and a monitoring-only contract, where the call simply gets passed to whoever you have nominated.
Yes, where the cameras and the connection support it. CCTV monitoring works best on systems with reliable detection and a decent internet connection — we will confirm at the survey whether yours is suitable and what, if anything, would need changing.
Often, yes. We can quote to start when your current term ends, and in the meantime act as your nominated keyholder and response under a separate arrangement. Tell us the renewal date and we will work to it.
Police response is not automatic for any monitored alarm. It depends on the installation holding a Unique Reference Number and on the activation being confirmed, and the police can withdraw response from sites with repeated false alarms. We will tell you at survey where your system stands and what would be involved in qualifying.
Monitoring is quoted per site, based on what is being monitored and how you want activations handled. Response attendance is quoted with it rather than separately, so the figure you see covers the whole chain. There is no charge for the survey.
Yes, and it is usually where this works best. Each site keeps its own instructions and escalation plan, but you get one contract, one invoice and one point of contact across the estate.
Monitoring and response on one contract
Tell us what you have and how it is monitored now. We will confirm what can be taken on, arrange a survey and put a clear quotation in writing.
